FSM The Future – Rise of the Machine Learning
How many times did it happen to you that your customers kept calling and you were clueless on your field service engineers whereabouts, their scheduling and dispatch work and status report? Many times you don’t have an integrated system to manage, analyze and care for your customers, contractors, dispatchers, field technicians, customer care reps, storekeepers and executives.
Organizations are beginning to realize that their mobile workforce is the last mile of customer experience, and they want their mobile workforce to be productive, efficient and tech savvy
With the convergence of technologies like social, mobile, analytics, cloud, big data and sensors, Field Service Management (FSM) is gaining currency as it allows your mobile workforce to stay connected, informed and productive – which is a key to customer satisfaction and increased business.
Field service management software is no longer a secret weapon wielded by enterprises.
In the future,It’s a necessary tool for survival.
Enter the Intelligent Field Service Cloud
If you look at the market today, you will see a host of software companies providing field service management software, but what you need is a cutting edge and intelligent field service cloud.
Now what does that mean?
It is the ability to run in autopilot mode for dispatching, predicting and making recommendations before issue arises and recovering from operational disruptions.
Today the “supervisor/ rookie dispatcher anxiety” is a thing of the past. It’s machine learning and autopilot functions that eliminate “rookie anxiety” and remove the hassle of learning/ stress curve.
Did you know that new age FSM software constantly learns from daily operations and user interactions that then uses it to predict and intelligently recommend actions? Advances in modern technology make it possible to do things that simply weren’t possible before.
With this, a field technician can get schedules, tasks, work routes, notifications, alerts, execute field work orders, submit timecard, charge inventory, take pictures, collaborate – all through a “single pane of glass” technology.
A dispatcher can view work routes and schedule on integrated maps, communicate with the field, adjust schedules, send messages, stay informed and proactive with recommendations, while on desk or on the go.
Above all, a manager can track and monitor resources,equipment, work orders and schedule routes. In addition, they can stay informed on missed appointments, team productivity, utilization, work fulfillment and customer satisfaction.
What all this means to you? Happy customers! And happy customers bring more customers!
Let’s know what your experience has been with FSM.
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