Today’s consumers have a multitude ofmodern devices at their fingertips and expect to interact withbusinesses at anytime, from anywhere. This can spell trouble for somebusinesses. If they don’t enable the communication experiencesmodern customers now expect, they risk bad publicity, negativereviews and flames over social media. But, if businesses can enable amodern experience, they can connect with their customersindividually, personalize their products/services and build muchdeeper relationships than ever before.
Some businesses are well on their waydown this yellow brick road. That is why I’m incredibly excited toannounce the launch of California Water Services’ (Cal Water)Connected Customer Service powered by KloudGin Connected Customer andKloudGin Field Service Cloud & Asset Management Cloud. With ConnectedCustomer, Cal Water customers can opt-in to receive automatic statusupdates of a service request via email or text messaging.Notifications include appointment reminders and status updates suchas unexpected delays or changes, when the field representative is intransit and when the representative has arrived at their location.Notifications will include the field representative’s name as anadded layer of security for their customers.
Cal Water serves about 2 million peoplethrough 486,900 service connections in California. The utility hasprovided water service in the state since 1926. Martin A.Kropelnicki, President and CEO of Cal Water stated, “We are alwaysseeking ways to enhance our customers’ experiences with us, and Iam pleased that, through Connected Customer, we are able to increaseservice transparency and improve customer satisfaction. This systemalso helps increase our operational efficiency, so it truly enablesus to provide higher levels of quality, service, and value.”
KloudGin offers mobile field service management, asset management and connected customer cloudapplications that transform the utility industry by better connectingcustomers, employees, contractors and equipment. Powered byartificial intelligence, KloudGin solutions constantly learn fromdaily operations and user interactions to predict future needs andimprove productivity. As a result, our customers work smarter,enhance internal processes, improve customer experiences and decreasecosts.
Today’s customers are more connectedthan ever, a trend that will only continue to grow as emergingtechnologies, such as wearables and IoT-enabled devices becomemainstream. This gives companies an incredible new opportunity tocommunicate with customers and to build stronger bonds via the waysthey prefer.
If you would like more information or would like to see a video about how KloudGin enables solutions such as the connected customer, www.kloudgin.com. We look forward to hearing from you.