Industry: Integrated Environmental Service Company
Headquarters: Ottawa, Ontario
The KloudGin culture was another deciding factor for Drain-All. Adam commented that KloudGin’s nimble, agile, non-bureaucratic culture was a determining factor. He said, “I got the sense that we would be able to get stuff done with KloudGin. I liked the way KloudGin worked with us, the responsiveness, the caring from all aspects in the sales process and later through implementation.ADAM CANTOR
Drain-All is an integrated Environmental Service Company providing leading edge services for environmental and waste handling problems that encompass multiple business types, all with different workflows. Their services include plumbing, CCTV camera inspection, precision vacuum excavation, industrial services, household hazardous waste, and emergency response services.
Drain-All has experienced considerable growth since the company’s founding in the early 1980’s. To continue that growth, management realized that the systems and processes used to run the business needed to be transformed, modernized, automated and streamlined. Multiple systems were in use for financials and work order management with zero integration.
Drain-All was operating with an old legacy system that acted as both ERP and field service ticketing to manage work orders. It was more of an accounting “Book of Records” than a workflow management application. They suffered from a lack of visibility and control over their work order management and invoicing process.
Drain-All management knew they had to update their systems and operations, and they began a formal search for both ERP and field management systems. After choosing Oracle NetSuite for their ERP implementation, they evaluated 6-8 field service management solutions including legacy apps, Gartner Magic Quadrant players and Oracle referrals. After extensive evaluation and product demonstrations, they chose KloudGin for their field service management platform. Adam Cantor stated, “We liked the technology. It was clearly built for the mobile – it was not a desktop app that had been migrated to a web app. The architecture was all modern. We liked the way everything integrated within the application.”
Drain-All chose the KloudGin Field Service Management Suite for work order management, scheduling & dispatch, time clocking, dashboards and reporting, and the mobile app. Using KloudGin, Drain-All now manages workflows for all their business units through a single, easy-to-use one cloud platform.
Seamless integration with their ERP system was crucial to the success of the project, and KloudGin implemented the integration with Oracle NetSuite Integration as promised. KloudGin operates as the system of record for field service management with everything originating in KloudGin. The work orders, customer records, site and vendor information are all created in KloudGin and pushed to NetSuite. With automatic synchronization between the two systems, when work orders are completed, NetSuite receives the information and generates the invoices, eliminating human interaction and error.
Drain-All successfully replaced the paper process with KloudGin digital mobile technology. Now, they can digitize everything that relates to an individual work order. All the backup information and documentation is uploaded against the work order, including manifests A, B & C, waste profiles, bills of lading, clock-in/clock-out time stamping, etc.
Business Insights Enable Better Decision Making
Drain-All now has improved data access and reporting capabilities. “KloudGin provides such a data rich environment for us, and that is something that we are also getting used to,” says Cantor. “We have data that we can actually use to do analysis and reporting and to develop insights around what’s happening in the business in a way we never could before.”
For example, timecard functionality and access to that data has been extremely useful in getting visibility to how their field workers are spending their time doing certain tasks. They can easily review a full week or month of a resource within KloudGin. Billable Utilization, the percentage of time that a field worker is being billed out vs. paid time that is not billed out, is a KPI that can now be tracked and used to make changes to increase revenue.