Vikram Takru knows silos. Takru, who is CEO of KloudGin, spends his time finding ways to eliminate silos in a series of industries that depend on field service to accomplish their mission. The reason he’s fighting silos is because the whole practice of field work has become so changed by technology that the old ways of doing things prevent work rather than help it.
The issues involving field work, which includes field service in a number of industries, are a good example. Until recently, field service primarily involved scheduling workers who did their jobs remotely. As a result the technologies that support field service were scheduling programs intended to make sure that the right technician with the right skills was sent to a job site.