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Industries

Telecommunications

As 5G becomes a reality, telecommunications service providers face both market opportunities and challenges. Advancing network integrity and customer satisfaction while operating efficiently will be key to survival and growth. KloudGin is ready.

Society’s escalating dependence on connected technologies, ranging from social to life saving, increases the stakes and impact of network downtime. At the same time, competition and customer expectations are at an all-time high.  Leaders will find a way to harness the power of their data and resources to delight customers and deliver value beyond their scale. 

KloudGin’s adaptable single-engine, one cloud solution revolutionizes asset and field service management in the telecommunications industry. Leveraging predictive analytics and artificial intelligence, KloudGin routes the technician with the right skills, tools and inventory to the highest priority job in the shortest amount of time – delivering an incredible customer experience. KloudGin immediately enables you to reduce costs, decrease service down-time, improve safety and reduce dispatch and call center workloads, while dramatically improving operational efficiency.

KloudGIn

KloudGin solutions help you become a digitally-integrated Utility of the Future

  • Provide modern digital tools to your customers, employees and subcontractors
  • Enable workforce productivity through increased automation
  • Deliver increased asset reliability and uptime
  • Reduce capital and operational expenditures, extend asset life, reduce unplanned downtime
  • Improve management your smart distributed assets
  • Provide superior customer service – all without increasing operational, safety or environmental risks
  • Offer standardized O&M services, i.e., “Digital-As-A-Service”
  • Deliver complementary services to residential customers
  • Report real-time data to citizens

Applications for the Communications Industry

 
 

KloudGin is the only combined, one-cloud field service, work and asset management solution, connecting customers, employees, sub-contractors and assets, delivering AI powered information on any device online or offline.

KloudGIn

Field Service Suite

Mobile workforce management, time management, compliance and analytics for the entire enterprise.

 

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Asset Management Suite

Spatial, vertical, linear, portable assets both company and customer-owned, asset fabrication, rental, leasing, installation, service and IoT tracking, compliance and analytics.

 

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Connected Customer

Customers can book appointments and track field crews on a map in-real-time.  Keep customers informed with intelligent omni-channel notifications.

 

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Alternate Digital Revenue Models

Grow revenue with innovative products and services.  Automate shopping, installation and service with Shopify and seamless integration with existing infrastructure and resources.

 

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Connected Contractor

Manage the contractor lifecycle including qualifying, pre-job assessment, on-boarding, monitoring and post job performance.

 

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ESRI ArcGIS Integration

Bi-directional integration to Esri-ArcGIS with real-time location and mapping both online and offline.

 

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KloudPlatform and Product Extensions

The possibilities are endless.  Solutions for extensibility, no/low code development and integrations for digital business applications.

 

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Industry Solutions

KloudGin helps you digitally transform your utility with solutions that meet the challenges of today and the demands of tomorrow.

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811 Call Before you Dig

  • End-to-end automation (state 811 systems, auto-dispatch to locator, email contractors)
  • See tickets on GIS map, automated routing
  • Mobile APP with GIS & As-Builds offline access
  • Locators can take geotagged photos and annotate using mobile app for auditing
  • Enable positive acknowledgement to USA Locate for marked Dig Alert ticket automatically
  • Compliance Reporting & Analytics

Tower Inspections

  • Single short and long cycle scheduling, dispatch and mobile execution
  • Fully configurable without writing any code
  • Collect form digital data in remote locations even without an Internet connection
  • Image capture with annotations/drawings, time stamped and geotagged for auditing
  • Automated Dispatch and Route optimization with “All work” leveraging modern AI based high capacity AI based in memory scheduling engine

Outage maps

  • Outage reporting from mobile, social media with website geotagged pictures
  • Subscribe to outage subscriptions integrated with your CIS system
  • Integrated with ESRI ArcsGIS, WeatherWorks and AccuWeather
  • Track real-time crew updates integrated with KloudGin Field Service Management Suite

Configure notifications to send emails, sms, or voicemail

  • Keep executives informed of incidents requiring action
  • Alert critical customers impacted by a shutdown (e.g. hospital, school, medical facility, daycare)
  • Notify appropriate personnel of field crew accidents or other incidents

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KloudGIn

With KloudGin we get a “Single Face Of Work” for project construction, asset maintenance, and customer field service orders on a single modern enterprise cloud platform.

Ben Morgan

Vice President, Field Operations Hawaiian Telcom

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Field Service Suite

Coordinate operations in real-time, manage your entire workforce and improve job efficiencies to better serve your customer’s needs.

Asset Management Suite

Maximize the utility of your assets, optimize maintenance processes and asset allocation to increase your returns on investment.

Connected Customer

Allow customers to book and change appointments, track field crew location in real-time on a map, and sign digitally. Their satisfaction goes up, your call volume goes down.

Connected Contractor

Simplify subcontractor management with a self-serve portal for contractual and compliance information.

Beyond the Meter Revenue Models

Grow revenue with innovative products and services. Automate shopping, installation and service with Shopify and seamless integration with existing infrastructure and resources.

GIS ESRI ArcGIS Integration

Display and publish ESRI maps service data to planners, schedulers, dispatchers, mobile crews and more with integrated mapping technology.

KloudPlatform and Product Extensions

Solutions for extensibility, no/low code development and integrations for digital business applications.

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