As 5G becomes a reality and the Fourth Industrial Revolution approaches, telecommunications service providers are faced with both challenges and market opportunities. Society’s escalating dependency on connected technologies, ranging from social to life saving, increases the stakes and impact of network downtime. At the same time, competition and customer expectations are at an all-time high. Managing the competing priorities of network integrity and customer satisfaction while operating efficiently will be critical to survival and growth.
KloudGin’s adaptable single-engine, one cloud solution revolutionizes asset and field service management in the telecommunications industry. Leveraging predictive analytics and artificial intelligence, KloudGin routes the technician with the right skills, tools and inventory to the highest priority job in the shortest amount of time – delivering an incredible customer experience. KloudGin immediately enables you to reduce costs, decrease service down-time, improve safety and reduce dispatch and call center workloads, while dramatically improving operational efficiency.
KloudGin solutions include:
- Automated scheduling for customer service orders
- Quota-based appointment scheduling and capacity management
- Truck inventory management
- Field and back-office collaboration
- Real-time monitoring of assets, equipment and infrastructure
- Dispatch center and crew management
- Connected customer application
- Fiber, Drops & Installs and Repairs work management
- Construction projects work management
- Tower inspections, jumper, multi-dwelling units, transmission jobs management
- Dig Alert (811 Call Before You Dig)
- Contractor management