Jobs Description

Application Support Engineer

Hitech City, Hyderabad, INDIA

Are you passionate about making customers successful with their Mobile & Field Service projects? KloudGin is revolutionizing mobile business processes and Field Operations leveraging Cloud, Mobile, Big data, and sensors. We want some experienced customer success / solution consultants who can help us take the message to the market and become trusted advisors to our customers. If you are a self-motivated, hands-on, results-oriented individual and have good communication skills, we'd love to talk to you. Experience and exposure to Field Service products is a big plus.


Qualifications:

  • 2+ years of experience in Production Support environment.
  • Good understanding of Software development life cycle and Software test life cycle
  • Working knowledge on technologies like Java, J2EE, Oracle, MySQL, Unix/Shell
  • Must be open to working in shifts as part of a 24*7 support team
  • Strong communication skills (written & Spoken)

Responsibilities

  • Responsible for providing world class L1/L2/L3 level technical support.
  • Assisting customers in resolving day to day issues over phone or email
  • Taking ownership of technical issues, and working with the development group to resolve more advanced issues when necessary
  • Resolving escalated customer complaints without the need for team lead intervention
  • Documenting troubleshooting and problem resolution steps
  • Participation in providing training to customers as required
  • Excellent Written and verbal skills; excellent phone etiquettes
  • Firm grasp of how the web works, networking, and software products
  • Performing code review in Java and Oracle PL/SQL for identifying the issues that are at the technical level and debugging the stack trace
  • Writing Oracle SQL queries for analysis and validations. Created and modified views Packages, Stored Procedures, Functions, Triggers, Cursors
  • Writing Unix commands, Creating and maintaining Shell scripts for automation
  • Batch monitoring using Icinga/nagios, troubleshoot and resolve/escalate the failures
  • Prepared Test Plan and Test Cases. Testing the functionality of the application through manual testing

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440 N. Wolfe Road |
Sunnyvale, CA 94085

+1-877-256-8303