Field Service Mobility

Our native mobile application delivers the information your field team needs, when and where they need it – even when offline. Access customer, account, premise and asset details, as well as schedules, work order instructions, steps, and manuals. Capture field data in real time along with pictures and notes to substantially reduce job times and improve quality and customer satisfaction.

Work Order Management

Create, track and manage work orders with customized workflows and automatic alerts to speed resolution.

Auto Scheduling & Dispatch

Get the right people, parts, and equipment to your service calls with effective scheduling decisions, optimal work routes, enhanced visibility of inventory and more.

Routing

Enhance customer experience and improve your operational efficiency with optimized real time routing that considers traffic, unexpected delays, priority, distance and other factors.

Inventory Management

Maintain just the right inventory needed to meet your business SLAs. Get real-time inventory visibility, dynamically allocate inventory to work orders and plan replenishments, minimizing safety stock needs.

Procurement Management

Improve purchasing efficiency with an integrated solution to automate your purchasing processes and manage inventory. Provide real-time access to all information, improve controls with approval workflows, and analytics for data-driven decision making.

Time Management

Automate time clocking, enhance policy adherence, and get complete visibility into your workforce. Workers clock in/out of jobs, administrative tasks, training, meetings, breaks – with or without cell coverage. Automatically sync time clocking data for payroll and invoicing.

Reporting & Analytics

Improve insight into your business processes with KloudGin’s business intelligence reporting platform. Detailed reports, built-in analytics and an easily configurable dashboard will help you track important metrics, identify issues and ensure compliance.

Connected Customer

Enhance customer experience with our customer portal and native mobile application allowing customers to track incoming service crew location, book appointments, report issues and track work progress. Customers maintain their profile without the need to contact a Customer Service Representative.

Contractor Management

Enhance the experience of your contractors and vendors with our vendor portal and native mobile application. Contractors can track, update and complete work orders dispatched to them, charge time and materials used, see their invoices, and maintain their vendor profile. Real-time notifications help speed response time.

Quoting

Generate prompt, error-free service quotes with easy-to-navigate price lists and pre-configured product and service bundling. Send to a customer, secure an electronic signature, and store to KloudGin for future reference.

Service Contract Management

Effectively centralize and manage all your service contracts across customer locations, services and assets, completely integrated with work order management, service billing and entitlements. Reduce revenue leakage without compromising the quality of service.

Fleet & Facilities Management

Effectively manage and track your facilities, vehicles and equipment. Extend their life cycle by ensuring preventive and corrective maintenance are performed on time, reducing unplanned downtime and business interruptions. Pre-integrated with fleet GPS tracking systems like Geotab, and others.

Case Management

Reduce redundancies and errors by tracking customer service requests and related information through case creation and management.

Field Service Suite