Field Service Suite

Native Mobile APP

It delivers the information your field teams need when and where they need it – even when offline.

Work Order Management

Create, track and manage work orders with customized workflows and automatic alerts to speed resolution.

Case Management

Reduce redundancies and errors by tracking customer service requests and related information through case creation and management.

Auto Scheduling

Get the right people, parts, and equipment to your service calls with effective scheduling decisions, optimal work routes, enhanced visibility of inventory and more.

Dispatch

Dispatch Center provides real-time monitoring of crews and work order status, allowing overrides and digital communication with field crews. It is fully configurable and provides a daily, weekly and monthly view.

Route Optimization

Enhance customer experience and improve operational efficiency with optimized real-time routing that leverages AI/ML-based algorithms incorporating traffic, unexpected delays, priority, distance and other factors.

Capacity Planning

Optimize resources with planning based on quotas or actual data. Configure work plans for best business results based on job prioritization, work type, SLAs and more. Example configurations include:

• Prioritizing installs before morning or afternoon repairs.
• Prioritizing business installs before residential.

Time Management

Automate time clocking, enhance policy adherence, and get complete visibility into your workforce. Workers clock in/ out of jobs on mobile, administrative tasks, training, meetings, breaks – with or without cell coverage. Automatically sync time clocking data for payroll and invoicing.

Safety and Compliance

Keep track of crew safety and site compliance by leveraging geofencing of sites, lat/ long timestamp for job activities, photos, and other GPS data logs including crew routes.

Manage Contracts

Effectively centralize and manage all your service contracts across customer locations, services and assets, completely integrated with work order management, service billing and entitlements. Reduce revenue leakage without compromising the quality of service.

Service Billing

Create pro-forma invoices for completed work orders with labor and inventory items to be billed to the customer. Shorten your billing cycle by automating invoices according to contracted payment schedules. Integrate seamlessly with the billing system of record for no-touch AR updates.

Inventory Management

Eliminate paper-based processes and improve working capital with real-time visibility to inventory and spare parts, allowing you to better plan, replenish critical spare parts and reduce costs.

Procurement Management

Procure and allocate materials to work orders and manage replenishment to required minimum and maximum levels.

Fleet & Facilities Management

Increase vehicle, asset and equipment life and uptime while reducing maintenance costs. Manage maintenance schedules and budgets, track costs, parts and inventory for a 360 view.

Monitor costs and Purchase Orders

Track inventory, equipment and labor against contracts and proactively manage risks to productivity, inventory and cost overruns.

Reporting & Analytics

Improve insight into your business processes with detailed reports, built-in analytics and an easily configurable dashboard to help you quickly track key metrics and identify issues.

Seamless Oracle NetSuite Integration

Oracle NetSuite certified real-time integration eliminates manual re-keying of core information and improves accuracy.

Seamless Sage Intacct Integration

Bi-directional certified real-time integration eliminates manual re-keying of core information and improves accuracy.

Seamless ESRI Integration Online & Offline

Bi-directional integration to Esri-ArcGIS with real-time location and mapping. Publish ESRI map service data to planners, schedulers, dispatchers, mobile crews, and more. Also available at ESRI Marketplace.

Seamless PTC IoT Certified Integration

Rapidly enable modern, connected equipment management for remote, predictive maintenance, connected field service, and automated sensor-based (IoT) asset diagnostic services.

Seamless integrations

• Payroll, Billing: Paycom, Kronos, Oracle Netsuite Payroll.
• E-Commerce: Shopify, NetSuite, DocuSign, and more.
• Work Management Systems: Service Channel, CorrigoPro, IDI CostGuard, Oracle CC&B, Oracle C2M, ServiceNow and more.
• Weather, IoT & Outage System: WeatherWorks, AccuWeather, GE ADMS, AWS IoT.