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Connected Customer puts power in the palm of their hands

Empower and delight your customers. Connected Customer allows them to book and change appointments, track field crew location in real-time on a map, and sign digitally.  Their satisfaction goes up, your call volume goes down.

KloudGIn

Real-Time Notifications Keep Customers Informed

Customers receive appointment reminders, health safety surveys and even field crew digital ID via SMS text, mobile push notification, or email.
KloudGIn
KloudGIn

Convenient reminders and notifications by SMS text, email or voicemail

Real-Time notifications keep customers informed. With KloudGin your customers can : 

  • Auto-trigger event-based appointments (such as when annual maintenance is due)
  • Use SMS text or email to book an appointment
  • Easily reschedule appointments
  • Provide feedback on service performed

Happy Customers are Repeat Customers

With live crew tracking, customers no longer have to sit at home and wait for appointments. KloudGin allows your customers to go about their day without missing their service appointment ﹘ they can track, in real time, the location and expected arrival time of the technician.

KloudGIn
KloudGIn

KloudGin SaaS solutions help us to achieve our mission of being the leading provider of water and wastewater services, which is part of our promise of quality, service, and value.

Michael Luu

Vice President of Customer Service and CIO, California Water Service

KloudGIn

With KloudGin we get a “Single Face Of Work” for project construction, asset maintenance, and customer field service orders on a single modern enterprise cloud platform.

Ben Morgan

Vice President, Field Operations Hawaiian Telcom

KloudGIn

We wanted to provide a one-stop digital marketplace for our member’s and make it as seamless and easy as possible. We are not looking to simply transform the business but also transform the customer experience and nurture the relationship our members have with their customers.

Chris Howell

Director – Finance, The Municipal Gas Authority Of Georgia

KloudGIn

KloudGin’s mobile workforce and inventory management solution helps us to be at the right place, at the right time with 360 view of our operations.

Christine Petersen

Director, Retail Field Operations Sony Interactive Entertainment, LLC

KloudGIn

Digital transformation is helping us maximize our scheduling, asset reliability and uptime, reduce capital and operational expenditures, extend asset life, reduce unplanned downtime and provide superior customer service – all without increasing operational, safety or environmental risks. KloudGin has a deep understanding of how to effectively deploy mobile field asset management for seamless adoption and their team has extensive experience servicing the utility industry. We have a billion dollars’ worth of assets to manage and KloudGin has allowed us to make informed decisions, so we are able to evaluate and extend the useful life of our assets.

Dave Vogel

Executive Vice President, Louisville Water Company

KloudGIn

The KloudGin culture was another deciding factor for Drain-All. Adam commented that KloudGin’s nimble, agile, non-bureaucratic culture was a determining factor. He said, “I got the sense that we would be able to get stuff done with KloudGin. I liked the way KloudGin worked with us, the responsiveness, the caring from all aspects in the sales process and later through implementation.

Adam Cantor

CFO, Drain-All

KloudGIn

With KloudGin, we have a platform for mobile work order management and were able to automate our processes for managing quoting, service contracts, construction projects, inventory and purchasing – all integrating seamlessly into our Sage Intacct financial solution.

Johnathan George

General Manager, iWired

KloudGIn

It’s been great — it’s made us so much more efficient and we are able to track things better. Because we were transitioning from a paper process, in terms of scalability and trackability, we immediately went from 0 to 100. KloudGin has truly been a game changer for Greenlight Networks.

Jim Stuver

Vice President Customer Experience, Greenlight Networks

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Facilities Maintenance - HVAC

IoT and smart technologies are changing every aspect of the HVAC landscape. KloudGin is ready.

Facilities Maintenance - Snow Management

Simplify scheduling, routing and job management, delight your customers and win more business with KloudGin.

Facilities Maintenance - Commercial Cleaning

Simplify scheduling, contractor and job management, delight your customers and win more business with KloudGin.

Facilities Maintenance - Lawn and Landscaping

Simplify scheduling, contractor and job management, delight your customers and win more business with KloudGin.

Asset Rentals

The complexity of managing commercial and industrial rentals can weigh heavily on margins and efficiency. Technology that automates scheduling and maintenance can boost productivity and profitability. KloudGin is ready.

Renewable Energy

Renewable energy is set for rapid growth. As traditional energy generators compete against newer entrants, technology that harnesses the power of data and resources will be a key differentiator. KloudGin is ready.

Oil and Gas

The Oil and Gas industry needs an agile solution to help extend asset life and boost wrench time, improving service delivery and driving profitability. KloudGin is ready.

Telecommunications

As 5G becomes a reality, telecommunications service providers face market opportunities and challenges. Advancing network integrity and customer satisfaction while operating efficiently are key to survival and growth. KloudGin is ready.

Manufacturing

Pre-empting breakdowns with well-timed preventive maintenance can have a big impact on profitability and business success. Reduce machine downtime, extend equipment life, and reduce costs with KloudGin.

Engineering and Construction

Completing jobs on time and on budget requires a solution that tackles the complexity of scheduling and managing large projects and improves efficiency and profitability. KloudGin is ready.

Utilities and Public Sector

The need to modernize and find new opportunities for revenue growth has never been greater as the industry grapples with aging infrastructure, a retiring workforce, rising costs, tightening regulation, and pressure from ratepayers. KloudGin is ready.

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