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KloudGin SAP® Integration Adapter

Equipping SAP customers with a fully unified asset and work management solution

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Best-in-class EAM and FSM solution partner for utilities in the SAP ecosystem

As the best-in-class EAM and FSM solution partner for utilities in the SAP ecosystem, KloudGin delivers a mobile-first, unified ‘Single Face of Work’ that connects all assets with all workers – field crews, contractors, customer service representatives, and operations teams – to eliminate operational fragmentation and empower utilities to operate with the speed, visibility, and resilience that modern infrastructure demands.

Features

Key Partnership Benefits

Pre-built adapters ensure work orders and asset data flow seamlessly between systems, minimizing implementation risk while strengthening existing SAP investments.

Purpose-built workflows, integrated regulatory compliance, and mobile-first solutions developed specifically for utility operations and disconnected field environments.

Unified scheduling engine connects all work groups, work types, and assets with real-time visibility and collaboration tools that eliminate operational silos.

Always-connected mobile platform accessible on all devices, enabling crews to manage work orders, access embedded GIS, and capture asset data in any field condition.

Cloud-native, composable platform. KloudGin’s architecture is designed to scale with evolving business requirements. This future-proof approach ensures that our solutions will continue to meet your needs, delivering accelerated time-to-value through field-proven utility solutions.

SAP adapter for field service, work, and asset management

KloudGin’s Integration Adapter for SAP Work Management Solutions, now available in the SAP Store, integrates with SAP S/4HANA Cloud Private Edition, SAP S/4HANA Utilities, or SAP ERP. Built using SAP Business Technology Platform with SAP Integration Suite, this integration adapter delivers a fully unified asset and work management solution purpose-built for utilities and public sector customers.

The partnership with SAP represents a shared commitment to building the utilities of the future, creating connected, intelligent infrastructure that meets tomorrow's challenges while ensuring every innovation serves the communities that depend on safe, reliable utility services.

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KloudGin Products

Best-in-class solutions to connect and unify your entire organization

Construction Work Management

A purpose-built construction management solution that seamlessly transitions projects from design through operational handoff, eliminating the costly gaps that create maintenance visibility delays while ensuring complete engineering specifications flow into ongoing operations.

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Enterprise Asset Management

A comprehensive solution that delivers critical asset information and insights to improve asset reliability, lower operating costs and boost operational output for both your linear and vertical assets.

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Work Management

An AI-native workforce enablement solution built for the needs of today’s mobile field crews. Quickly provide every field worker with a complete and connected view of assets, operations, and activities, whenever and wherever they are.

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KloudGin Frequently Asked Questions

  • KloudGin is the utility industry's only cloud-native, mobile-first platform that unifies Construction Work Management (CWM), Enterprise Asset Management (EAM), and Field Service Management (FSM) in a single system called the Single Face of Work®. Purpose-built for utilities and public sector organizations, KloudGin eliminates the system silos that drain 20-30% of workforce productivity by 20–30%. Customers include DTE Energy, Arizona Public Service, Veolia, El Paso Electric, ENSTAR Natural Gas, DC Water, Louisville Water, and California Water Service.

  • Single Face of Work® means one platform, one mobile app, one data model, and one source of truth across Construction, Asset, and Field Service Management. Field crews access asset history, work orders, customer information, GIS context, parts inventory, and safety procedures through a single interface instead of cycling through multiple applications. Engineering specifications flow directly from construction to maintenance, and customer service requests connect to the same asset data crews use in the field.

  • KloudGin delivers measurable value in weeks, compared to the 18 or more months typical of legacy platform implementation. Our phased approach begins with a high-impact area, such as field service or asset maintenance, and produces results before expanding to other domains. One customer went live in 14 weeks versus 18 months for a comparable legacy implementation. KloudGin’s multi-tenant architecture removes delays caused by customization, with typical migration cost recovery within 18–24 months.
  • SAP excels at enterprise resource planning, finance, and back-office systems of record but was not designed as a mobile-first field execution platform. KloudGin addresses that gap. The Integration Adapter for SAP Work Management Solutions is available on the SAP Store and built on SAP Business Technology Platform, deploying in weeks rather than the 6-12 months typical for custom SAP integration. SAP remains the system of record; KloudGin serves as the system of action in the field.
  • KloudGin is a partner in the SAP PartnerEdge® program, and our Integration Adapter for SAP Work Management Solutions is available on the SAP® Store. The adapter is built on SAP Business Technology Platform with SAP Integration Suite, and integrates with SAP S/4HANA Cloud Private Edition, SAP S/4HANA Utilities, and SAP ERP. The partnership reflects a shared commitment to building utilities of the future: SAP serves as the system of record for back-office operations; KloudGin serves as the system of action for mobile field execution and unified work management.
  • For utilities using SAP, the partnership eliminates one of the most costly and risky aspects of modernization: SAP integration. Custom SAP integration projects typically take 6–12 months and result in fragile point-to-point connections that can break with each SAP upgrade. KloudGin's pre-built adapter deploys in weeks, is maintained by KloudGin, and is available to all customers as a standard platform component. SAP remains the system of record, while KloudGin enhances its value at the operational edge.
  • KloudGin's integration library includes pre-built adapters for SAP (ECC, S/4HANA, S/4HANA Utilities -- adapter available on the SAP Store), Oracle, Esri ArcGIS (both Utility Network and Geometric Network), CIS, ERP, SCADA, ADMS, DERMS, OMS, AMI, IoT, and more. These are out-of-the-box integrations, not custom builds. Integration projects that previously required 6-12 months can now be completed in weeks.
  • No. KloudGin does not require a rip-and-replace approach. Your CIS, ERP, GIS, SCADA, and ADMS remain the systems of record for their respective domains. KloudGin extends and integrates with those systems, enhancing their value where work actually occurs. Customers use KloudGin alongside SAP, Oracle, Esri, and various CIS and ERP systems, with each system performing its core function while KloudGin connects them into a Single Face of Work® for field crews, dispatchers, and customer service teams.
  • Yes. Through AIQ Apollo, administrators and power users configure UIs, workflows, and forms using plain language -- no coding required. Customer-built forms link directly to KloudGin surveys and integrate into workflows. Because configurations are applied to the multi-tenant platform, they don't fork a customer's environment into a custom version stranded on an old release.
  • KloudGin implementations are phased, delivering measurable value in weeks rather than the 18 or more months typical of legacy platforms. Utilities begin with a high-impact area such as field service or asset maintenance and then expand across operations. One customer went live in 14 weeks compared to 18 months for a legacy implementation. Operational solutions are pre-tested across multiple utility environments before deployment, and customers configure rather than customize. Deloitte research indicates that utility-specialized solutions have a 65% lower implementation failure rate than general enterprise platforms.
  • KloudGin's migration approach achieves 99.97% data migration validation accuracy, even for more than 30 years of asset history. Pre-built integration adapters connect to SAP, Oracle, Esri, CIS, and other systems of record, turning what would be a one-time migration into ongoing live integration. The multi-tenant architecture also removes version-specific migration complexity common in legacy upgrades. Typical migration cost recovery is 18-24 months.
  • With a multi-tenant architecture, every customer operates on the same platform version. When a customer co-develops a solution with KloudGin -- as Snohomish County PUD did with the SAP adapter now available on the SAP Store -- all customers gain access to that capability at no additional development cost. The KloudConnect customer community guides platform direction through a Customer Advisory Board, Customer Steering Committee, and customer-led Enhancement Voting.

Building the utilities and public sector of the future, together

Snohomish County PUD

“The experience working with KloudGin on this development has been very collaborative, and has resulted in an extremely stable and supportable SAP integration solution that has the flexibility and options to tailor a customer’s needs.”

Brianne Ramsey
Senior Applications Analyst
City of Waco

“As a city, you would like to think that everything works smoothly, but in reality we were a bunch of silos working independently. One of the things KloudGin has brought forth is that we need to have more interconnectivity and to be able to look at each other’s information. Our project grew – when we started off, it was going to be a utilities project, maybe streets. Since then, almost every type of field operating department within the city will be on KloudGin.”

Lisa Tyer
Director of Customer Engagement
Arizona Public Service

“All I heard was how much KloudGin really caters to their customers, and that’s what helped us to make our decision – it’s what we kept hearing from every customer that we talked to.”

Mike Ribordy
Operations Supervisor
IDC

“KloudGin’s focus on eliminating the technology burden that forces field crews to navigate multiple disconnected systems highlights how mobile-first, cloud-native platforms enhance workforce productivity. By enabling utilities to coordinate all work types, work groups, and asset classes through unified cloud-based interfaces, the approach illustrates how modern mobile-native SaaS architectures unlock operational agility required to meet evolving customer expectations while building resilient infrastructure foundations.”

John Villali
Senior Research Director
IDC

“KloudGin’s integrated EAM and FSM platform demonstrates how cloud-native, multi-tenant SaaS architectures can transform utility operations by addressing the fundamental disconnect between asset management and field service operations. Building from their position as a Leader in the IDC MarketScape for Worldwide Field Service Management Solutions for the utilities industry, the company’s ability to unify long-cycle asset maintenance with short-cycle customer service activities through mobile-first design reflects the technological evolution necessary for modern utility workforce management.”

John Villali
Senior Research Director
Madison Gas and Electric

“KloudGin has been really adaptable, so we’ve been able to have a single source of truth for our inspection data. We’ve been able to streamline our process workflows, improve visibility and collaboration, and better serve both our teams and our customers. They’ve been really helpful through all of our implementations. We are excited to continue to build on this foundation and support a more connected and responsive utility.”

Jane Rossing
Manager, Operations Support
Louisville Water Company

“The indicator of success for us is not that my project is successful […] when you hear your end users say, you finally selected something that is of value to us, that means more to me than anything.”

Obe Everett
Director of PMO and Business Systems Support
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