- What is KloudGin?KloudGin is the utility industry's only cloud-native, mobile-first platform that unifies Construction Work Management (CWM), Enterprise Asset Management (EAM), and Field Service Management (FSM) in a single system called the Single Face of Work®. Purpose-built for utilities and public sector organizations, KloudGin eliminates the system silos that drain 20-30% of workforce productivity by 20–30%. Customers include DTE Energy, Arizona Public Service, Veolia, El Paso Electric, ENSTAR Natural Gas, DC Water, Louisville Water, and California Water Service.
- What does "Single Face of Work®" mean?
Single Face of Work® means one platform, one mobile app, one data model, and one source of truth across Construction, Asset, and Field Service Management. Field crews access asset history, work orders, customer information, GIS context, parts inventory, and safety procedures through a single interface instead of cycling through multiple applications. Engineering specifications flow directly from construction to maintenance, and customer service requests connect to the same asset data crews use in the field.
- What business value does KloudGin deliver?KloudGin delivers measurable financial and operational improvements by eliminating system fragmentation that reduces utility workforce productivity by 20–30%. Customers report +21% productivity gains, 26% faster resolution times, 20–25% improvement in first-time fix rates, over 91% customer satisfaction, and 30 minutes per worker per day recaptured, equivalent to two additional work weeks per worker annually. A mid-sized water utility eliminated $3.2 million in annual inefficiencies, and California Water Service achieved 98% operational efficiency during wildfire response.
- What is Return on Employee (ROE)?Return on Employee (ROE) is KloudGin's framework for measuring the value created by strengthening workforce capability. Where traditional software ROI focuses on cost reduction, ROE measures the compounding effect of recapturing 30 minutes per worker per day across thousands of employees, resulting in significant annual value. KloudGin’s AI-native platform, mobile-first design, and unified data model are designed to maximize ROE.
- What capabilities distinguish KloudGin FSM?KloudGin FSM was built by utility experts for real-world field operations, not adapted from general-purpose enterprise systems. Capabilities that set it apart include true offline mobile functionality for crews operating in low-connectivity environments; an embedded Esri GIS work and job order interface; AIQ Atlas for voice-driven work order completion and hands-free troubleshooting; LENS for visual asset identification in the field; Dispatch Center 3.0 for teams managing large crews across complex territories; Assisted Scheduling; and real-time customer engagement. The structural differentiator is native unification with EAM and CWM: field crews, asset data, and construction workflows share one data model rather than passing information across disconnected systems.
- What is KloudGin’s AssetIQ (AIQ) AI agent family?AssetIQ (AIQ) is KloudGin's family of AI agents built for utility workflows. AIQ Atlas is the AI-powered field copilot, enabling voice-driven work order completion, hands-free troubleshooting, instant access to technical documentation, R3 (Record-Review-Report) mode for voice documentation, and LENS for visual asset identification. AIQ Apollo supports administrators and power users with plain-language UI configuration and prompt-driven workflow automation. Together, the AIQ family transforms KloudGin from a system of record into a system of work.
- Is KloudGin's AI safe for utility data?Yes. Customer data and AI prompts are never shared with public AI models. KloudGin developed AssetIQ with privacy and security as core design principles: customer environments remain isolated, data stays within customer environments, and AI processing occurs within KloudGin's secure AWS infrastructure. This matters because utility data includes critical infrastructure information, customer PII, and asset details that must never be used in public model training.
- Is KloudGin truly cloud-native?Yes. KloudGin was built as a cloud-native solution from the start, not migrated from an on-premise codebase or simply cloud-hosted. Multi-tenant SaaS architecture means every customer runs the same current version on a continuously updated platform. The result is 99.98% uptime during major storm response, 70% faster SOC 2 compliance compared to legacy alternatives, continuous innovation without disruptive upgrades, and elastic scalability during emergencies.
- What makes KloudGin unique?KloudGin stands out for three structural reasons. First, utility-only focus: every innovation, integration, and support decision is dedicated to utility and public sector operations. Second, native unification: KloudGin is the only platform that natively unifies CWM, EAM, and FSM, and is independently validated by IDC as the only vendor recognized as a Leader in both AI-Enabled EAM for Utilities and FSM for Utilities. Third, architecture: cloud-native, multi-tenant, and mobile-first, with every customer always on the current version and no sunset risk.
- What is the value of KloudGin’s technology approach?KloudGin is a cloud-native, multi-tenant SaaS architecture with embedded Esri GIS, a pre-built integration library for major utility systems, an AI-native agent family (AIQ Apollo and AIQ Atlas), and a mobile-first interface that functions offline in the field. The architecture supports vertical and linear assets, utility-owned and customer-owned assets, and coordinates work across internal crews, contractors, and mutual aid resources. Every customer operates on the current version with no version lock-in or forced migrations.
- Can utilities configure KloudGin without coding?Yes. Through AIQ Apollo, administrators and power users configure UIs, workflows, and forms using plain language -- no coding required. Customer-built forms link directly to KloudGin surveys and integrate into workflows. Because configurations are applied to the multi-tenant platform, they don't fork a customer's environment into a custom version stranded on an old release.
- How does KloudGin handle security?KloudGin's cloud-native architecture incorporates encryption in transit and at rest, role-based access controls, multi-factor authentication, continuous monitoring, and audit logging. Customer environments are isolated within the multi-tenant architecture, and customer data (including AI prompts) is never shared with public AI models. The cloud-native foundation enables 70% faster SOC 2 compliance compared to legacy alternatives because security controls are embedded in the platform. For specific compliance documentation, contact your KloudGin representative.
AssetIQ Atlas: An embedded, AI-native field agent for the utility workforce
AIQ Atlas is an AI-native field agent integrated into KloudGin’s cloud-native, mobile-first platform, transforming devices into a connected network of dedicated field agents that significantly improve workforce performance and boost safety at every stage of the technician workflow.
With AIQ Atlas, every worker – including sub-contractors and mutual aid partners – has access to better and more comprehensive information right at their fingertips. It reduces administrative burdens, prevents information gaps, and ensures accurate compliance records, enabling technicians to complete an average of 15-30 additional minutes of work each day.
Real-time, AI-native support that helps field crews work better, faster, and safer.
AssetIQ (AIQ) empowers the mobile field workforce with access to critical data and information when and where they need it, enabling them to collaborate more effectively across their organization. As an AI-native assistant, AIQ instantly delivers actionable insights and bolsters efficiency by helping workers easily access and update information in real-time in the field. The result is workers who are safer, more productive and deliver higher-quality work.
Key features
- Smart Asset Lifecycle Analysis
- Intelligent Troubleshooting & Diagnostics
- Comprehensive Knowledge Management
- Improved Safety & Compliance
- Streamlined Work Order Management
Smart Asset Lifecycle Analysis
Track and analyze equipment performance with AIQ’s data-driven insights. Predictive analytics and proactive asset alerts help inform decisions regarding asset health, maintenance and replacement and help improve asset reliability over time.
Intelligent Troubleshooting & Diagnostics
Guide workers through complex repairs, while providing easy access to technical documentation, historical records, and relevant data in the field. AIQ’s enhanced equipment data analysis facilitates faster problem identification and resolution, reducing errors and improving first-time fix rates.
Comprehensive Knowledge Management
Centralize operational best practices and historical work knowledge, creating a searchable repository that field crews can quickly access and efficiently navigate with AIQ for relevant solutions and documentation. Asset-specific knowledge and troubleshooting support enables crews to tackle challenges with agility.
Improved Safety & Compliance
Provide an AI-native safety net with location and task-specific safety reminders sent to workers in safety-critical roles via AIQ. Automated safety procedure verification supports organizational compliance and generates any required compliance documentation right on the job.
Streamlined Work Order Management
Enhance work efficiency and accuracy and accelerate work order completion with step-by-step work instructions integrated with an asset’s history. Field crews can also auto-generate pre- and post-work briefings via AIQ.
Holistically support every function of your organization
Connected, Empowered Workforce
Real-Time Decision Support
Streamlined User Experience
Seamless Collaboration
Strengthened Asset Reliability
Continuous Improvement
Data-Driven Culture
Increased User Adoption
KloudGin Products
Best-in-class solutions to connect and unify your entire organization
Construction Work Management
A purpose-built construction management solution that seamlessly transitions projects from design through operational handoff, eliminating the costly gaps that create maintenance visibility delays while ensuring complete engineering specifications flow into ongoing operations.
Enterprise Asset Management
A comprehensive solution that delivers critical asset information and insights to improve asset reliability, lower operating costs and boost operational output for both your linear and vertical assets.
Work Management
An AI-native workforce enablement solution built for the needs of today’s mobile field crews. Quickly provide every field worker with a complete and connected view of assets, operations, and activities, whenever and wherever they are.
KloudGin Frequently Asked Questions
Building the utilities and public sector of the future, together
Snohomish County PUD
“The experience working with KloudGin on this development has been very collaborative, and has resulted in an extremely stable and supportable SAP integration solution that has the flexibility and options to tailor a customer’s needs.”
Brianne Ramsey
Senior Applications Analyst
City of Waco
“As a city, you would like to think that everything works smoothly, but in reality we were a bunch of silos working independently. One of the things KloudGin has brought forth is that we need to have more interconnectivity and to be able to look at each other’s information. Our project grew – when we started off, it was going to be a utilities project, maybe streets. Since then, almost every type of field operating department within the city will be on KloudGin.”
Lisa Tyer
Director of Customer Engagement
Arizona Public Service
“All I heard was how much KloudGin really caters to their customers, and that’s what helped us to make our decision – it’s what we kept hearing from every customer that we talked to.”
Mike Ribordy
Operations Supervisor
IDC
“KloudGin’s focus on eliminating the technology burden that forces field crews to navigate multiple disconnected systems highlights how mobile-first, cloud-native platforms enhance workforce productivity. By enabling utilities to coordinate all work types, work groups, and asset classes through unified cloud-based interfaces, the approach illustrates how modern mobile-native SaaS architectures unlock operational agility required to meet evolving customer expectations while building resilient infrastructure foundations.”
John Villali
Senior Research Director
IDC
“KloudGin’s integrated EAM and FSM platform demonstrates how cloud-native, multi-tenant SaaS architectures can transform utility operations by addressing the fundamental disconnect between asset management and field service operations. Building from their position as a Leader in the IDC MarketScape for Worldwide Field Service Management Solutions for the utilities industry, the company’s ability to unify long-cycle asset maintenance with short-cycle customer service activities through mobile-first design reflects the technological evolution necessary for modern utility workforce management.”
John Villali
Senior Research Director
Madison Gas and Electric
“KloudGin has been really adaptable, so we’ve been able to have a single source of truth for our inspection data. We’ve been able to streamline our process workflows, improve visibility and collaboration, and better serve both our teams and our customers. They’ve been really helpful through all of our implementations. We are excited to continue to build on this foundation and support a more connected and responsive utility.”
Jane Rossing
Manager, Operations Support
Louisville Water Company
“The indicator of success for us is not that my project is successful […] when you hear your end users say, you finally selected something that is of value to us, that means more to me than anything.”
Obe Everett
Director of PMO and Business Systems Support