- What is KloudGin?KloudGin is the utility industry's only cloud-native, mobile-first platform that unifies Construction Work Management (CWM), Enterprise Asset Management (EAM), and Field Service Management (FSM) in a single system called the Single Face of Work®. Purpose-built for utilities and public sector organizations, KloudGin eliminates the system silos that drain 20-30% of workforce productivity by 20–30%. Customers include DTE Energy, Arizona Public Service, Veolia, El Paso Electric, ENSTAR Natural Gas, DC Water, Louisville Water, and California Water Service.
- What does "Single Face of Work®" mean?
Single Face of Work® means one platform, one mobile app, one data model, and one source of truth across Construction, Asset, and Field Service Management. Field crews access asset history, work orders, customer information, GIS context, parts inventory, and safety procedures through a single interface instead of cycling through multiple applications. Engineering specifications flow directly from construction to maintenance, and customer service requests connect to the same asset data crews use in the field.
- What business value does KloudGin deliver?KloudGin delivers measurable financial and operational improvements by eliminating system fragmentation that reduces utility workforce productivity by 20–30%. Customers report +21% productivity gains, 26% faster resolution times, 20–25% improvement in first-time fix rates, over 91% customer satisfaction, and 30 minutes per worker per day recaptured, equivalent to two additional work weeks per worker annually. A mid-sized water utility eliminated $3.2 million in annual inefficiencies, and California Water Service achieved 98% operational efficiency during wildfire response.
- How quickly can a utility see value from KloudGin?KloudGin delivers measurable value in weeks, compared to the 18 or more months typical of legacy platform implementation. Our phased approach begins with a high-impact area, such as field service or asset maintenance, and produces results before expanding to other domains. One customer went live in 14 weeks versus 18 months for a comparable legacy implementation. KloudGin’s multi-tenant architecture removes delays caused by customization, with typical migration cost recovery within 18–24 months.
- How does KloudGin reduce the total cost of ownership?KloudGin reduces total cost of ownership by eliminating the four key cost drivers found in legacy systems: expensive customization, fragile point-to-point integrations, forced version migrations, and end-of-life risk. Every customer runs the same multi-tenant version with pre-built integrations to SAP, Esri, IBM, Oracle, CIS, ERP, OMS, ADMS, and DERMS, removing version drift, re-implementation cost, and sunset risk. Purpose-built platforms deliver 35–40% reductions in system maintenance costs compared to general enterprise alternatives.
- What is KloudGin Construction Work Management (CWM)?KloudGin CWM is a utility-specific construction platform that unifies planning, design, execution, and handover in a single cloud-native environment, connecting engineering, field crews, contractors, and finance teams. Built-in regulatory compliance, Esri GIS, automated asset creation, compatible units, cost tracking, and regulatory accounting eliminate the handoffs that delay projects. Engineering specifications and asset hierarchies flow automatically from design into maintenance. Customers report 30-40% reductions in project execution time, up to 45% improvement in field crew productivity, and 40% acceleration in financial reconciliation.
- What capabilities distinguish KloudGin CWM?KloudGin CWM is the only construction work management solution natively unified with EAM and FSM, which means engineering specifications and asset hierarchies created during construction flow automatically into maintenance and field service -- eliminating the 30-60 day delay between construction completion and operational handoff that is common with standalone project tools. Capabilities include automated asset hierarchy creation; built-in regulatory accounting and compliance; configurable compatible units; mobile-first digital inspections and document capture; in-progress design management; and direct connection between construction financials and back-office systems. No competitor offers CWM natively unified with both EAM and FSM in a single platform.
- What makes KloudGin unique?KloudGin stands out for three structural reasons. First, utility-only focus: every innovation, integration, and support decision is dedicated to utility and public sector operations. Second, native unification: KloudGin is the only platform that natively unifies CWM, EAM, and FSM, and is independently validated by IDC as the only vendor recognized as a Leader in both AI-Enabled EAM for Utilities and FSM for Utilities. Third, architecture: cloud-native, multi-tenant, and mobile-first, with every customer always on the current version and no sunset risk.
- How does KloudGin integrate with existing utility systems?KloudGin's integration library includes pre-built adapters for SAP (ECC, S/4HANA, S/4HANA Utilities -- adapter available on the SAP Store), Oracle, Esri ArcGIS (both Utility Network and Geometric Network), CIS, ERP, SCADA, ADMS, DERMS, OMS, AMI, IoT, and more. These are out-of-the-box integrations, not custom builds. Integration projects that previously required 6-12 months can now be completed in weeks.
- Will KloudGin require us to replace existing systems?No. KloudGin does not require a rip-and-replace approach. Your CIS, ERP, GIS, SCADA, and ADMS remain the systems of record for their respective domains. KloudGin extends and integrates with those systems, enhancing their value where work actually occurs. Customers use KloudGin alongside SAP, Oracle, Esri, and various CIS and ERP systems, with each system performing its core function while KloudGin connects them into a Single Face of Work® for field crews, dispatchers, and customer service teams.
- Can utilities configure KloudGin without coding?Yes. Through AIQ Apollo, administrators and power users configure UIs, workflows, and forms using plain language -- no coding required. Customer-built forms link directly to KloudGin surveys and integrate into workflows. Because configurations are applied to the multi-tenant platform, they don't fork a customer's environment into a custom version stranded on an old release.
- How does KloudGin manage work across employees, contractors, and mutual aid resources?KloudGin coordinates internal crews, contractors, and mutual aid resources on a single platform, giving dispatchers unified visibility into every available resource regardless of employment type. Skills-based dispatch matches the right crew to the right work order based on qualifications, location, and availability in real time. Contractors access the same mobile interface as internal crews, with appropriate permissions, so work order status, asset data, and documentation requirements are consistent across the entire workforce. During mutual aid events, the emergency response solution supports mass-deployment scheduling, real-time situational awareness, and partner utility coordination -- with a complete record of all work performed regardless of who performed it.
- How does KloudGin handle data migration from legacy systems?KloudGin's migration approach achieves 99.97% data migration validation accuracy, even for more than 30 years of asset history. Pre-built integration adapters connect to SAP, Oracle, Esri, CIS, and other systems of record, turning what would be a one-time migration into ongoing live integration. The multi-tenant architecture also removes version-specific migration complexity common in legacy upgrades. Typical migration cost recovery is 18-24 months.
Our Solutions
Construction Work Management
Build smarter when construction work shares a unified EAM and FSM foundation — one build, one record, one platform
The power of a Single Face of Work
Transforming every aspect of construction work management
Organizations undertaking complex construction projects face growing pressure to improve efficiency while maintaining strict compliance and asset management standards. Traditional construction management solutions force organizations to manage multiple disconnected systems, struggle with inefficient field operations, and risk regulatory compliance issues.
KloudGin’s best-in-class, cloud-native platform delivers the industry’s most advanced construction management platform, providing a single solution that seamlessly connects your field work operations and asset management. Our flexible, highly configurable platform has been developed for the utility industry, with specialized features including built-in utility compliance capabilities and industry-leading GIS integration.
A Unified View
Connect people and processes across all phases of construction work management
1
Purpose-built mobile interface for field crews
Intuitive, mobile-native platform designed to empower utility field workers with real-time access to construction data, operational insights, and collaboration tools.
2
Optimized for every stage of the construction-to-operations lifecycle
Facilitate collaboration between all construction project stakeholders with efficient communication and data sharing functionalities.
3
Accelerated time-to-value
Gain rapid deployment through configuration with pre-built utility system integrations that make implementation quick, low risk, and less expensive.
Recognized as a Gartner and IDC Market Leader for Work and Asset Management for Utilities
Select Template
Please select a template to display its content.
Future proof your organization
Consolidated Construction Designs
Ensure construction managers and teams adhere to design specifications with centralized document management.
Automated Asset Data Capture
Improves accuracy, reduces manual errors, and improves the speed of data entry.
Built-in GIS As-Built Process
Gain immediate visibility into project progress through real-time data captured in the field.
Centralized Inspection Records
Consolidate inspection results in a central location for easy access and analysis.
Integrated GIS Mapping
Integrated GIS, specifically optimized for utilities, provides precise spatial insights and enhances operational planning.
Robust Financial Management
Enhanced project financial control supports more accurate oversight and budget management.
Specialized Expertise
Construction work management capabilities
- Core Configuration Dashboards
- Project Planning & Execution
- Field Operations & Asset Management
Core Configuration Dashboards
Usage Codes & Regulatory Accounts
Streamlines regulatory accounting compliance while maintaining proper separation of duties between engineering and accounting teams.
Overhead Management
Delivers sophisticated cost allocation capabilities that improve financial accuracy and regulatory compliance.
Compatible Units (CU) Management
Improves how utilities manage construction estimating templates and asset specifications.
Project Planning & Execution
Work Design Management
Enhances design process efficiency and cost control.
In Progress Design
Improves how utilities handle complex construction projects and change orders.
Project Management
Delivers comprehensive project control and resource management.
Field Operations & Asset Management
Construction Locations
Improves asset location management and service point handling.
Pre-Planning Tools
Enhances project planning and resource management.
Construction Work Orders
Streamlines field execution and asset documentation.
Reconciliation Management
Ensures financial accuracy and regulatory compliance.
A single, unified solution for all assets, work groups, and work types
Gain immediate value with KloudGin Field and Asset Operating System, a fully unified solution that seamlessly integrates work and asset management to provide a holistic view of operations across all work types, helping improve asset utilization, safety, workforce productivity, and the customer experience.
Explore our utility and public sector specialized solutions
Core Configuration Dashboards
- Usage Codes & Regulatory Accounts: Streamlines regulatory accounting compliance while maintaining proper separation of duties between engineering and accounting teams.
- Overhead Management: Delivers sophisticated cost allocation capabilities that improve financial accuracy and regulatory compliance.
- Compatible Units (CU) Management: Improves how utilities manage construction estimating templates and asset specifications.
Project Planning and Execution
- Work Design Management: Enhances design process efficiency and cost control.
- In Progress Design: Improves how utilities handle complex construction projects and change orders.
- Project Management: Delivers comprehensive project control and resource management.
Field Operations & Asset Management
- Construction Locations: Improves asset location management and service point handling.
- Pre-Planning Tools: Enhances project planning and resource management.
- Construction Work Orders: Streamlines field execution and asset documentation.
- Reconciliation Management: Ensures financial accuracy and regulatory compliance.
KloudGin Products
Best-in-class solutions to connect and unify your entire organization
Construction Work Management
A purpose-built construction management solution that seamlessly transitions projects from design through operational handoff, eliminating the costly gaps that create maintenance visibility delays while ensuring complete engineering specifications flow into ongoing operations.
Enterprise Asset Management
A comprehensive solution that delivers critical asset information and insights to improve asset reliability, lower operating costs and boost operational output for both your linear and vertical assets.
Work Management
An AI-native workforce enablement solution built for the needs of today’s mobile field crews. Quickly provide every field worker with a complete and connected view of assets, operations, and activities, whenever and wherever they are.
Specialized utility & essential services solutions
FAQs
What is field service management?
Field Service Management (FSM) is the organization and optimization of employees and tasks that occur “in the field” or away from your organization’s headquarters. Many types of companies implement FSM practices, from services to manufacturing, installation and utility services. Field Service Management is growing as many industries provide mission critical services in the field.
What are some common field service activities?
One of the exciting yet challenging aspects of successful Field Service Management is that every company and industry has unique needs and specifications when defining FSM, so it is important to have a highly flexible platform.
Traditional field services that have led to the creation of modern FSM solutions were carried out by utility, HVAC, water, and telecommunication industry professionals. These industries have historically dispatched technicians or other staff members to remote locations, such as businesses and residences. Work would either be completed at these locations, meters would be read, or tasks would be accomplished remotely.
Many of these duties involve accurate asset and equipment tracking and maintenance. Much of field service is customer-facing, and since work is performed remotely, mobile workforce management is a keystone of FSM.
What are some common field service management issues?
Meeting Customer Expectations: Customers have high expectations for service today. Utility customers expect service without disruption, and customers getting services done at their homes want to know when and what to expect from onsite workers. Fast, efficient solutions are required.
Inefficient Manual Dispatch: Manually dispatching field workers causes inherent inefficiencies and is time-consuming. Errors and underutilized employees and assets often occur.
Sales Generation: Services are a vital driver of sales. FSM can help improve customer satisfaction and increase sales of related services.
Employee Management: Managers struggle to monitor and communicate with field employees
Safety: The safety of mobile employees at remote sites or on the road is vital.
Outdated Data and Analytics Technology: Antiquated data collection methods and underutilized or nonexistent analytics decrease efficiency and inhibit potential growth.
High Costs: Fluctuating fuel, raw materials, equipment, and other costs can be difficult and expensive to monitor and minimize.
Unused or Underutilized Assets: Even when not used, industrial equipment is expensive to maintain. Many companies don’t even have a record of their complete asset inventory.
Unpredictability: Juggling customer service, mobile workforce management, and operation optimization is a considerable challenge and makes standardization difficult.
What is field service management software?
Pen and paper data collection and record-keeping was once the best method for monitoring and optimizing field services. However, with the increased demand for field services across industries, managers and decision-makers seek more modern solutions. Even with digital technology, data becomes siloed and difficult or impossible to access and utilize without the correct technology.
Field Service Management software incorporates artificial intelligence and machine learning technology to remove data silos and integrate data into a single platform that can automate and optimize field service tasks across the entire workforce, regardless of proximity to company headquarters. FSM software connects employees and managers to vital, up-to-date information and data. A mobile workforce optimized through an integrated FSM solution increases overall efficiency and customer service, leading to improved practices and business growth.
With smartphones, tablets, and laptops, mobile workforce management is easier to implement than ever before. When technicians have instant access to data through their mobile devices, field services are improved through instant access to company data like service history, customer information, and real-time updates—leading to increased customer loyalty, satisfaction, and sales.
AI-enabled technology can automate route scheduling, optimization, and technician selection based on customer needs. This can make dispatch instantaneous upon work order submission and ensures that the closest and most qualified professional is connected to the correct customer. Increased dispatch efficiency and route optimization save labor, time, and money and are invaluable perks of FSM software.
What are some must-haves when considering field service management software?
Field Service Management software should be cloud-based and tailored to integrate with your existing systems. FSM software must be accessible at any time and location for real-time data updates.
For example, KloudGin’s Field Service Suite enables mobile scheduling and management of all work streams. It incorporates work orders, resources, vehicles, communications, customers, and collaboration into a single configurable business process.
Leveraging automation and machine learning, KloudGin’s Field Service Suite optimizes field service jobs’ prioritization, scheduling, routing, and completion.
Does my business need field service management or mobile workforce management software?
While advanced field service management solutions like KloudGin’s Field Service Suite combine mobile workforce management capability into field service management software, not every business involved in field services may benefit from this technology. Some smaller companies would be better suited for an independent mobile workforce management or basic scheduling solution. These solutions focus on employee-management relations and communication; primarily basic scheduling and productivity.
Field Service Management combines mobile workforce management’s improved communication abilities with optimizing billing, work order instructions, manuals and capturing real time field data, along with asset and equipment management, maintenance, and visibility, ensuring quick repairs or procurement whenever necessary. FSM software helps coordinate better deployment and management of your field workers and equipment.
KloudGin Frequently Asked Questions
Building the utilities and public sector of the future, together
Snohomish County PUD
“The experience working with KloudGin on this development has been very collaborative, and has resulted in an extremely stable and supportable SAP integration solution that has the flexibility and options to tailor a customer’s needs.”
Brianne Ramsey
Senior Applications Analyst
City of Waco
“As a city, you would like to think that everything works smoothly, but in reality we were a bunch of silos working independently. One of the things KloudGin has brought forth is that we need to have more interconnectivity and to be able to look at each other’s information. Our project grew – when we started off, it was going to be a utilities project, maybe streets. Since then, almost every type of field operating department within the city will be on KloudGin.”
Lisa Tyer
Director of Customer Engagement
Arizona Public Service
“All I heard was how much KloudGin really caters to their customers, and that’s what helped us to make our decision – it’s what we kept hearing from every customer that we talked to.”
Mike Ribordy
Operations Supervisor
IDC
“KloudGin’s focus on eliminating the technology burden that forces field crews to navigate multiple disconnected systems highlights how mobile-first, cloud-native platforms enhance workforce productivity. By enabling utilities to coordinate all work types, work groups, and asset classes through unified cloud-based interfaces, the approach illustrates how modern mobile-native SaaS architectures unlock operational agility required to meet evolving customer expectations while building resilient infrastructure foundations.”
John Villali
Senior Research Director
IDC
“KloudGin’s integrated EAM and FSM platform demonstrates how cloud-native, multi-tenant SaaS architectures can transform utility operations by addressing the fundamental disconnect between asset management and field service operations. Building from their position as a Leader in the IDC MarketScape for Worldwide Field Service Management Solutions for the utilities industry, the company’s ability to unify long-cycle asset maintenance with short-cycle customer service activities through mobile-first design reflects the technological evolution necessary for modern utility workforce management.”
John Villali
Senior Research Director
Madison Gas and Electric
“KloudGin has been really adaptable, so we’ve been able to have a single source of truth for our inspection data. We’ve been able to streamline our process workflows, improve visibility and collaboration, and better serve both our teams and our customers. They’ve been really helpful through all of our implementations. We are excited to continue to build on this foundation and support a more connected and responsive utility.”
Jane Rossing
Manager, Operations Support
Louisville Water Company
“The indicator of success for us is not that my project is successful […] when you hear your end users say, you finally selected something that is of value to us, that means more to me than anything.”
Obe Everett
Director of PMO and Business Systems Support